Effective March 24, 2026
These Terms of Service constitute a binding legal agreement between you and Semavex ("Semavex," "we," "us"). By creating a Semavex account and checking the "I agree to the Terms of Service" checkbox during registration, you accept these Terms in full.
If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity. In that case, "you" refers to the entity you represent.
If you do not agree to these Terms, do not create an account and do not use the platform.
Semavex is an AI-powered reporting and analytics platform. You connect your own database (PostgreSQL, SQL Server, MySQL, Snowflake, or BigQuery), and Vexon, our AI engine, translates your natural language questions into structured query plans. Those plans are executed against your database, and the results are delivered as interactive reports, charts, and exportable files.
The platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access, zero defects, or fitness for any particular purpose.
Vexon uses artificial intelligence to interpret your requests and generate query plans. AI output can contain errors, produce incomplete results, or misinterpret ambiguous input. You are solely responsible for reviewing all AI-generated output before relying on it for any business, financial, or operational decision. Semavex makes no warranty regarding the accuracy, completeness, or reliability of any AI-generated content.
You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorized access to your account, notify us immediately at support@semavex.ai.
By connecting a database to Semavex, you represent and warrant that you are authorized to access that database and to grant Semavex the read-level access required to execute queries on your behalf. Connecting a database without proper authorization is a violation of these Terms and constitutes grounds for immediate account termination.
You agree not to:
1. Access or attempt to access any database, system, or network that you are not authorized to access through Semavex.
2. Use the platform to store, transmit, or process content that is illegal, defamatory, obscene, or violates the rights of any third party.
3. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Semavex platform or the Vexon engine.
4. Resell, sublicense, or redistribute access to the platform or any output generated by the platform without prior written consent from Semavex.
5. Intentionally overload the platform through excessive API calls, bulk automated requests, or denial-of-service activity.
6. Scrape, crawl, or use automated tools to extract data from the Semavex website or platform beyond normal API usage.
7. Circumvent, disable, or interfere with any security feature of the platform, including authentication, encryption, or access controls.
Violation of any of these prohibitions may result in immediate suspension or termination of your account without refund.
Semavex offers multiple subscription tiers with varying feature limits, user seats, and AI credit allocations. Details of each tier are published on the pricing page and may change over time.
Subscriptions are billed either monthly or annually, depending on the plan you select. Annual plans are billed as a single upfront charge at the beginning of the billing cycle. Monthly plans are billed on the same calendar day each month.
If we change pricing, existing customers will receive at least 30 days written notice before the new pricing takes effect. The new price will apply at the start of your next billing cycle following the notice period.
All payments are processed through Stripe. By subscribing, you authorize Stripe to charge your selected payment method on each billing date. Semavex does not store your full credit card number or banking details.
If a payment fails, Semavex will pause all scheduled report jobs and automated queries on your account. If payment is not resolved within 30 days of the original due date, your account will be suspended.
You may cancel your subscription at any time from the account settings page. Cancellation takes effect at the end of the current billing period. You will retain access to all features until that date.
All subscription fees and AI credit wallet top-ups are non-refundable. This applies to annual and monthly plans, unused credits, and cancellations before the end of a billing period.
You own your data. This includes the content stored in your connected databases, the natural language requests you submit, and the report results generated from your data.
By using Semavex, you grant us a limited, temporary, non-exclusive license to access your connected database solely for the purpose of executing query plans and generating reports on your behalf. This license exists only for the duration of each query execution and does not extend beyond that scope.
Semavex does not persistently store the raw data retrieved from your database. Query results are held in memory during report generation and delivered to you. We store only metadata, semantic models, embeddings, saved dashboard configurations, and query plan structures.
Semavex does not use your data, your queries, or your report results to train, fine-tune, or improve any AI or machine learning model.
You are responsible for the legality of the data stored in your connected database and for ensuring that your use of Semavex complies with all applicable data protection laws, industry regulations, and internal policies.
Semavex does not claim ownership over any data in your connected database, any report requests you submit, or any report results generated from your data. Your data is yours.
The Semavex platform, the Vexon AI engine, all associated software, algorithms, user interfaces, documentation, branding, logos, and trademarks are the exclusive intellectual property of Semavex. These Terms do not transfer any ownership of Semavex intellectual property to you.
Subject to these Terms and payment of applicable fees, Semavex grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the platform for your internal business purposes during the term of your subscription.
You retain all intellectual property rights in your data, your database schemas, and any content you create or upload to the platform. Nothing in these Terms assigns or transfers your intellectual property to Semavex.
If you provide suggestions, feature requests, bug reports, or other feedback about the platform, Semavex may use that feedback freely for any purpose without obligation or compensation to you.
The platform is provided "as is" and "as available." Semavex disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be error-free, secure, or available at all times.
Semavex is not liable for any loss, damage, or expense arising from your reliance on AI-generated query plans, reports, or recommendations. You acknowledge that AI output may be inaccurate and that you bear sole responsibility for verifying results before acting on them.
Semavex relies on third-party infrastructure and service providers including Microsoft Azure, Stripe, Resend, and ClickSend. Semavex is not liable for outages, data loss, or service interruptions caused by these third-party providers.
To the maximum extent permitted by law, Semavex will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, regardless of the cause of action or theory of liability.
In no event will the total aggregate liability of Semavex for all claims arising out of or related to these Terms or your use of the platform exceed the total fees you paid to Semavex in the 12 months immediately preceding the event giving rise to the claim.
Some jurisdictions do not permit the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, the exclusions and limitations above apply only to the extent permitted by applicable law.
By you: You may cancel your subscription at any time. Refer to Section 5 for cancellation details and refund policy.
By Semavex: Semavex may terminate or suspend your account immediately, without prior notice, for any of the following reasons: violation of these Terms or the Acceptable Use policy, non-payment exceeding 30 days past the due date, fraudulent activity, or conduct that poses a security risk to the platform or other users.
Effect of termination: Upon termination, your access to the platform ends immediately. Database connection credentials stored on our systems will be permanently deleted within 30 days. Billing records will be retained in accordance with our Privacy Policy.
Survival: Sections 7 (Intellectual Property), 8 (Limitation of Liability), and 10 (Governing Law and Disputes) survive termination of these Terms.
These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein.
The courts of the Province of Quebec, sitting in the judicial district of Montreal, have exclusive jurisdiction over any dispute arising out of or related to these Terms.
Before initiating any formal legal proceeding, you agree to attempt informal resolution by contacting us at legal@semavex.ai. Both parties will make a good-faith effort to resolve the dispute within 30 days of written notice.
Semavex may update these Terms at any time. For material changes, we will send you an email notice at least 14 days before the updated Terms take effect. Non-material changes (such as formatting or clarification) may be posted without advance notice.
Your continued use of the platform after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the platform and cancel your subscription.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Semavex regarding your use of the platform. They supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
The failure of Semavex to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Semavex.
You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Semavex. Semavex may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.
For questions about these Terms, contact us at legal@semavex.ai.